Q. How will OnTap successfully integrate their support offering to work alongside our inhouse support team?

We will initiate a comprehensive evaluation and assessment by our consultants that will identify and agree with you areas where your current support offering is weak. This will enable us to integrate with your core strengths to provide a full support service.

Q. What about a combination of services and support?

Customizing a support solution is essential in assuring that you and your customers receive the maximum benefit of third party service. We will sit down with you and discuss in detail your specific needs. Be sure to take into account where you are now and where you'd like to be in the future.

Q. Why should we outsource?

There are a number of reasons why outsourcing will be necessary; There is still a shortage of qualified Oracle Application professionals who have the relevant experience. This shortage has raised salaries and recruitment costs. Well-trained staff leaves for the competition. Staff has to be trained in new technologies on company expenditure.

Q. How do we benefit from outsourcing support?

Outsourcing provides the following benefits; Highly qualified people solving your problems without you having to pay huge salaries and benefits. You can take up new projects without the fear of overburdening your staff or interfering with existing projects. No fear of loosing your staff to the competition. Low overheads, as fewer staff is required thus higher profits.

Q. How will outsourcing work?

OnTap Have a core staff of highly experienced Oracle Application Consultants. We supplement these consultants with Associates of the same caliber. Either our own staff will have been involved with the implementation or one of our associates giving us a unique insight into the ongoing issues facing you. If you have have already implemented Oracle Applications and want to reduce your support costs we utilise a Knowledge transfer methodology which enables us to get a through understanding of your implemenation and allows us to provide a full support service from day one.

Q. How much will outsourcing cost us?

There are various methods of costing an outsourcing project like (i)Cost Plus (ii)Unit Pricing (iii)Fixed Price (iv)Variable Pricing (v)Incentive-Based (vi)Risk/Reward Sharing Basis. Call us 01908 522 386 to discuss your requirements further.

Q. Our operations management and administration functions are mediocre at best, what can we do to improve?

We will start with a comprehensive evaluation and assessment to identify the first step towards improving your operation and services. We don't have a lot of money for consulting services. How can I justify this expense? Most of our customers find the improvements, efficiencies, and cost savings reduce the cost of their overall operation. OnTap regularly helps businesses like yours improve their operations while reducing expenses.

Q. Doesn’t it make better business sense – from a “quality of service” standpoint – to keep all of our functions in house?

Not necessarily. Because our primary focus is on producing, managing and delivering high-quality solutions and services, we have devoted greater resources to the recruitment, development and maintenance of skilled and experienced staff than would be feasible for a non-core, in-house operation.

Q. Can we maintain our quality standards if we outsource?

Absolutely. Our clients usually find that our work, processes and services surpass the quality of their in-house operations. Our quality assurance procedures are integral to all of our processes and services.

Q. Give some examples of how you can save us money.

We deliver savings in a variety of ways. These include cutting the expense of recruiting, training and retaining IT professionals. Using our experience to identify issues and fixes before they impact your business.