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Companies
elect to outsource for a variety of reasons, some strategic and
others tactical.
In the past, outsourcing has often been used tactically, as a
rapid and often short-term solution to a particular business need
or problem, which does not form part of an overall business strategy.
We need to consider Strategic Outsourcing, which means an organisation,
works with one or more suppliers in order to effect a significant
improvement in business performance.
What
are the strategic reasons that may lead us to Outsource?
There is a growing popularity of adopting a strategic approach
to Outsourcing. This stems from the simple fact that organisations
adopting this method, appear to do well. However, Strategic
Outsourcing is only likely to be effective and bring the desired
results, if management is prepared to adopt a completely new
perspective on management control. Organisations are more
likely to meet |
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their commercial objectives and maximise their success if
they direct management control not so much towards controlling
inputs, but rather towards focusing on the finished output.
Some of the strategic objectives for pursuing outsourcing
may be: |
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- Free
up resources for mission-critical purposes
- Maintain
flexibility
- Accelerate
process improvement/re-engineering benefits
- Access
current world-class capabilities or technologies
- Avoid
technology obsolescence
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What
are the tactical reasons for Outsourcing?
Tactical outsourcing efforts are aimed at achieving specific improvements
over internal processes in a defined business area. Among the
tactical reasons for outsourcing are:
- Reduce
and control operating costs.
- Reduce
cycle times
- Improve
customer service
- Leverage
scarce resource
- Avoid
extensive capital outlay
What
to Outsource?
Identifying Outsource opportunities and understanding the benefits
that you seek to achieve from outsourcing (the why) provides the
basis for evaluating which business process to consider for outsourcing
(the what). Each business process within an organisation can be
evaluated in terms of a set of three questions.
- Does
the performance of this activity represent a core competency
of my firm?
- Does
the performance of this activity support the strategic direction
of my firm?
- Can my
firm perform this process on a world-class basis? (i.e. can
this process be performed at a lower cost, with better quality)?
A
negative answer to any one of these questions indicates a process
that you should consider for outsourcing. Before making the decision
to outsource, however, you must answer one more question: Do l
understand the process well enough to outsource it? If not, then
you will require outside assistance to leverage process for outsourcing.
Achieving
success through outsourcing
We have an experienced outsourcing partner who will deliver
practical business driven solutions to all outsourcing related
issues, with the advantage of being entirely independent.
We are committed to helping you do what you do best, and outsource
the rest, by achieving a balance between quality, cost and
service levels. Apps Solutions has a comprehensive and pragmatic
approach to outsourcing that focuses on four key stages: |
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Creating
a Sourcing Strategy - identifying and understanding
in-house business needs, capabilities, and establishing
a business case for strategic outsourcing.
Procuring
and Implementing - Define clear service levels and metrics
to measure results. Focus on ensuring the service meets
current and future business objectives, structure an effective
Request for Proposal, and assist in the selection of and
negotiations with supplier/s.
Managing
the service - Careful monitoring, reporting an ensuring
skills and disciplines of excellent service and supplier
management are applied to support a successful relationship.
Renewal/Exit
- Extension of existing relationships, transition assistance
for buyers who wish to test the market, assistance with
bringing the service in-house (in-sourcing), redefinition
of services, restructuring of metrics, and assistance with
renegotiation.
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copyright © 2009 Apps Solutions Ltd
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